Terms and Conditions

Welcome to Cluck & Moo. By booking a table or visiting our venue, you agree to the following terms and conditions. Please read them carefully.

Booking Policy

Due to a high volume of no-shows, we’ve implemented the following booking policy to ensure fairness to all our guests:

A non-refundable £5 per person deposit is required at the time of booking.

This deposit secures the seat, not a specific table, and will be deducted from your final bill on the day of your visit.

If any member of your party does not attend or the group size is smaller than originally booked, the £5 deposit for each absent guest will be forfeited.

If you need to rearrange your booking, we ask for at least 48 hours’ notice. We’ll happily move your table to a different day and carry over your deposit to the new booking.

We appreciate your understanding as this helps us manage demand and offer the best possible experience for all customers.

VAT and Pricing

Our VAT number is 473 9716 49.

All prices listed on our menus and promotional materials include 20% VAT. This will be clearly broken down on your bill for your records and transparency.

Paying the Bill

To keep things simple and efficient for our team:

We do not split bills.

A single bill will be provided to your table, and we ask that the full amount is settled in one transaction.

Thank you for helping us keep service running smoothly.

Responsible Drinking & Conduct

We operate a Challenge 25 policy – if you’re lucky enough to look under 25, please be prepared to show valid photo ID when ordering alcoholic drinks.

At Cluck & Moo, we’re proud to have a friendly, welcoming team and we ask all guests to treat our staff with respect. We will not tolerate any abusive behaviour towards our team, and we reserve the right to refuse service at any time.